Refund Policy

At Hello Health, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept return requests within 48 hours of delivery if:

  • The product arrived damaged or broken

  • You received the wrong product

  • The product quality does not meet our standards

Non-Returnable Items

Due to the nature of food products, we cannot accept returns for:

  • Opened or used products

  • Products not in their original packaging

  • Orders where the issue was reported after 48 hours of delivery

Refund Process

Once your return is approved:

  • Refunds will be processed within 5-7 business days

  • Refunds will be issued via bank transfer or the original payment method

How to Request a Refund

Contact us within 48 hours of receiving your order:

  • 📧 Email: hello@hellohealth.pk

  • 📱 WhatsApp: +92 300 1657165

Please include your order number and photos of the issue to help us process your request quickly.

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